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Specialist Behaviour Support

People with Disabilities may experience restrictions in their cognitive, emotional, social and physical abilities.  This impairment/s may affect their ability to behave in a way that is conducive to social needs, physical safety, emotional wellness and cognitive engagement.  

GRS is an NDIS registered Specialist Behaviour Support service provider.  We provide our specialist behaviour support under the Positive Behaviour Support Framework:

Positive Behaviour Support Framework




Referrals to police, worker screening units, consumer affairs agencies and other regulatory bodies, as needed

Refer concerns

about non-compliance

Risk based screening of

employees by state and

territory screening units

Refer serious incidents and quality issues with behaviour support

Complaints and concerns

from a range of sources:

  • Participants and families

  • Individual workers and providers

  • Advocates and community visitors

  • Professionals

  • Members of the community

Complaints commissioner

  • Receive and resolve/refer complaints

  • Monitor and investigate serious incidents

  • Investigate breaches of the NDIS code of conduct

Refer concerns

about non-compliance


  • Register providers 

  • Manage the NDIS Practice Standards and certification scheme

  • Monitor provider compliance and take action as required

  • Monitor the market

  • Design and broad policy settings for worker screening

Senior practitioner

  • Oversee approved behaviour support practitioners and providers

  • Provide best practice advice

  • Receive, review and report on provider reports on use of  restrictive practices 

  • Review serious incidents that suggest unmet behaviour support needs

Register providers report on serious incidents

Registered providers report on quality audit outcomes

All workers and providers comply with code of conduct

Approved behaviour support practitioners and providers

State/territory restrictive practices approval processes


Our Specialist Behaviour Support team follows the below workflow to provide high quality and outcome-driven behaviour support  to our participants:

GRS Specialised Behaviour Support Workflow

Assessment stage could be reactivated if significant change of circumstances/concerns are notifed by the implementing provider(s).

This might include a request to cease current RP and/or establish RP 



  • Complete risk assessment

  • Report unathourised use of Restrictive Practice (RP) or use of prohibited practices within 24hrs

  • Assign Behaviour Support Practioner (primary plan writer) and Behaviour Support Practioner

  • Clinical handover -especially info regarding previous PBSP or behaviour support input, and current RP and behaviour support plan (BSP) details

  • Attend initial stakeholder meeting(s)

  • Apply person centred principles ongoing.

  • If risk shows need for RP then initiate approval with State/Territory ASAP.



(0-1 months from intake)

  • Engagement of participant’s support network with consent of participant for information and data gathering, including collection of colleteral history.

  • Conduct Functional Behaviour Assessment (FBA) and develop a FBA report. 

  • If restricted practice is needed, develop an Interim BSP including details of the RP to apply approval from State or territory. Lodge the interim BSP & RP via NDIS Commision Portal after approval from State or Territory.

  • Liaise with implementing provider(s) & other stake holder for implementing the RP and BSP (if required). 

  • Ongoing data collection

  • Educate implementing provider(s) on data collection , interim BSP and RP (if required)



(within 6 months from intake)

  • Ongoing individualised behaviour data collection

  • Ongoing review of Restricted Practice (if required)

  • If RP is involved, develop Comprehensive BSP and lodge to NDIS Commision via NDIS Commision Portal

  • Finalise data collection protocol and plan implementation training

  • Regular communication with implementing provider(s) via stakeholder meeting and individual engagement

  • Ongoing reporting or RP use. Get participant’s view of RP. 

Review and Maintenance


(ongoing BSP review)

  • Initial review of BSP/RP within 1 month post the draft plan is developped 

  • Ongoing behaviour data collection

  • Develop regular (minimum 12 months) formal BSP review report

  • Meet BSP report renewal schedule to ensure BSP is renewed and lodged before the expire date

  • Review of RP with implementing provider(s) to monitor evaluate effectiveness of BSP and RP use and how to reduce or eliminate RP. 

  • Ensure participant and other’s views considered.

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